Technical Support Specialist

1 day ago

Bengaluru, Karnataka, India Nielsen Full time

Are you passionate about providing exceptional support to clients in the media and entertainment industry? We have an exciting opportunity for a Technical Support Specialist to join our team at Nielsen, a leading provider of insights and data analytics.

About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our Technical Support Team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to our clients, ensuring that their products and services are up and running smoothly. You will work closely with cross-functional teams to identify and resolve technical issues, provide training and documentation to clients, and develop and maintain technical solutions.

Responsibilities
  • Client Support: Provide high-quality technical support to clients via phone, email, and remote desktop sessions. Respond to client queries and incidents in a timely and professional manner.
  • Ticket Management: Manage and prioritize client tickets, ensuring that all issues are resolved within agreed-upon Service Level Agreements (SLAs).
  • Collaboration: Work collaboratively with internal stakeholders, including sales, marketing, and product development teams, to ensure seamless delivery of client solutions.
  • Documentation: Develop and maintain accurate and comprehensive technical documentation to support client onboarding and ongoing support.
Requirements

To be successful in this role, you will need to have:

  • Strong Analytical and Problem-Solving Skills: Ability to analyze complex technical issues and develop creative solutions.
  • Excellent Communication and Interpersonal Skills: Strong communication and interpersonal skills to effectively interact with clients and internal stakeholders.
  • Technical Expertise: Proficiency in SQL, AWS S3, Airflow or orchestration tools, Spark, and scripting languages such as Python, Scala, and Shell Script.
  • Experience: At least 3 years of experience in IT projects and client support, preferably in a similar role.
What We Offer

We offer a competitive salary package, including a base salary of $85,000 per year, plus benefits and bonuses. If you are a motivated and talented individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India NetApp Full time

    Job Title: Technical Support SpecialistNetApp is seeking a highly skilled Technical Support Specialist to provide in-depth technical expertise and support for our IT systems.Key Responsibilities:Respond to technical support tickets and provide timely resolutions.Utilize remote access to link with clients' computers and diagnose technical issues.Install new...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Moxa Full time

    Job Title: Technical Support Specialist Description: We are seeking a highly skilled Technical Support Specialist to join our team at Moxa. As a Technical Support Specialist, you will be responsible for providing technical consulting and problem-solving services to our customers. Key Responsibilities: • Provide technical support and solutions for our...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Tesco Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Tesco. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and technical support to our internal stakeholders.Key ResponsibilitiesProvide first-line technical support to colleagues through various channels.Collaborate with...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Fidelis Technology Services Pvt Ltd Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to join our team at Fidelis Technology Services Pvt Ltd. As a Technical Support Specialist, you will be responsible for troubleshooting system-related issues for global customers via calls, email, chat, and application support.Key...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Inventionyard Full time

    **Job Title:** Technical Support Specialist**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Inventionyard Pvt Ltd. The successful candidate will be responsible for providing technical support to customers through various communication channels.**Key Responsibilities:**Provide technical support to customers via...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Flexera Software India LLP Full time

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Flexera Software India LLP.This role is ideal for individuals with excellent technical skills, robust troubleshooting abilities, and excellent communication skills.The successful candidate will be responsible for providing technical support to...

  • Technical Support Specialist

    1 month ago

    Bengaluru, Karnataka, India Sadup Softech Full time

    Job Position: Technical Support SpecialistExp:3+JD:At Sadup Softech, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for troubleshooting and configuring our product to resolve customer technical issues. This role requires strong communication and problem-solving skills to effectively support...

  • Technical Support Specialist

    1 month ago

    Bengaluru, Karnataka, India Moxa Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Moxa. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, partners, and engineers in Moxa HQ to resolve issues and improve customer satisfaction.Key ResponsibilitiesProvide technical support to customers,...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]. The successful candidate will provide exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key...

  • Technical Support Specialist

    1 month ago

    Bengaluru, Karnataka, India Anva advanced Techserve Pvt Ltd Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Anva advanced Techserve Pvt Ltd. As a Technical Support Specialist, you will be the first point of contact for customers seeking technical assistance over the phone or email. Your primary responsibility will be to provide timely and effective technical...

  • Technical Support Specialist

    1 month ago

    Bengaluru, Karnataka, India Pluck Your Day Full time

    We are seeking a skilled Technical Support Specialist to join our team at Pluck Your Day. As a Technical Support Specialist, you will be responsible for providing timely and effective technical support to our employees, resolving technical issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide technical support to employees...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Sound of the Sun Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Sound of the Sun. As a Technical Support Specialist, you will be responsible for providing technical support to our users, maintaining IT infrastructure, and assisting in IT projects to improve the efficiency and effectiveness...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Pentagon Space Full time

    Job Title: Technical Support SpecialistJob Summary:At Pentagon Space, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing level 2 technical assistance related to integrations and automation solutions.Key Responsibilities:* Provide level 2 technical assistance...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Broadcom Inc. Full time

    Job Summary:Broadcom Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving customer technical issues and providing world-class support.Key Responsibilities:Handle complex queries while providing technical support to our customers.Work with diverse networking devices,...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India NetApp Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at NetApp Inc. Primary Responsibilities:Provide Tier II technical support to enterprise clients on complex scenarios.Diagnose and troubleshoot software and hardware problems with respect to NetApp Storage.Act as a liaison between customers and...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Epsilon Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Epsilon. This is a fantastic opportunity for an experienced professional to take on a challenging role and make a real impact.As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, analyzing and resolving complex...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India BrandMuscle Full time

    At Brandmuscle, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional support to our clients, providing timely and effective solutions to their technical issues. The ideal candidate will have a strong understanding of software development, IT...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Motorola Solutions Full time

    Job Title: Technical Support Specialist We are seeking a skilled technical support specialist to join our team at Motorola Solutions. As a technical support specialist, you will play a crucial role in providing top-notch support to our customers, ensuring that their technical issues are resolved efficiently and effectively. Key Responsibilities: *...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Broadcom Inc. Full time

    Job Title: Technical Support SpecialistAt Broadcom Inc., we're seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers and internal stakeholders.Key Responsibilities:Provide technical support and troubleshooting for complex issuesCollaborate with...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing technical support and guidance to our customers. Your primary goal will be to deliver exceptional customer service, resolve technical issues, and ensure customer satisfaction.Key...