IT Service Delivery Manager

2 weeks ago


Bengaluru, Karnataka, India Pan Asia HR Solutions Full time

Job Summary:

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We are seeking an experienced Senior Manager to lead our IT Service Management (ITSM) function. The ideal candidate will bring strong leadership capabilities, deep technical expertise in ITSM and IT infrastructure, and a proven track record in driving transformation and innovation within IT services.

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Key Responsibilities:

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  • Develop and implement strategies, policies, and procedures aligned with industry best practices to optimize IT service delivery, enhance IT infrastructure, support business objectives, and improve operational efficiency.">
  • Lead and manage a team of ITSM professionals, ensuring effective alignment of IT service delivery processes with organizational goals and priorities.">
  • Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify improvement areas, and drive continuous service improvement initiatives.">
  • Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.">
  • Ensure adherence to ITIL and ITSM processes across the organization, driving compliance with service level agreements (SLAs), operational standards, and regulatory requirements.">
  • Oversee the implementation and optimization of ITSM tools and ensure efficient operation and enhancement of IT infrastructure to streamline processes and enhance user experience.">
  • Provide strategic insights and recommendations to senior management on ITSM trends, technologies, and best practices to drive innovation and competitive advantage.">
  • Manage relationships, contracts, and SLAs with third-party IT service providers to ensure seamless delivery of services.">
  • Develop and manage resource allocation and staffing plans to meet current and future operational needs effectively.">
  • Prepare and present regular reports, analyses, and recommendations to senior management regarding ITSM performance, initiatives, and future strategies.">
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Requirements:

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The ideal candidate should have a Bachelor's degree in Computer Science, Information Technology, Business Management, or a related field, with at least 16 years of experience in IT Service Management or related roles, including 3-5 years in a senior managerial position. Proficiency in ITIL, COBIT, and other relevant technologies is required.

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Estimated Salary: ₹25,00,000 - ₹40,00,000 per annum.



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