Service Delivery Manager
1 month ago
Microland is seeking a highly skilled Service Delivery Manager to lead our Cybersecurity team. As a key member of our organization, you will be responsible for delivering exceptional service to our clients and driving business growth.
Job SummaryWe are looking for an experienced Service Delivery Manager with a strong background in Cybersecurity to join our team. The successful candidate will have excellent leadership skills, a proven track record of delivering results, and a passion for innovation.
Key Responsibilities- Troubleshoot technical issues and resolve problems efficiently
- Manage hardware and software assets, ensuring optimal performance and uptime
- Provide new desktop installations and software deployments, maintaining accurate records and reports
- Ensure process compliance, gathering information from vendors and customers, and updating tickets regularly
- Prepare detailed reports on ticket plans and follow up with team members on next shift activities
To succeed in this role, you will need:
- A degree in Computer Science or related field
- Excellent communication and interpersonal skills
- Proven experience in Cybersecurity and service delivery
- Strong leadership and problem-solving abilities
- Ability to work effectively in a fast-paced environment
Microland offers a competitive salary of $120,000 per annum, commensurate with experience. We also provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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