Subscription Renewals Expansion Expert
5 days ago
We are seeking a skilled and experienced professional to join our team in Bangalore/Hybrid as an Associate Subscription Renewals Representative. The ideal candidate will have a background in sales, renewals customer support, and be passionate about building long-lasting relationships with customers.
The role is responsible for guiding and expanding renewals starting 180 days in advance of their contract end date. This includes the sales cycle, such as customer success, deployment, analysis, negotiations, legal negotiations, security reviews, and account collections.
Key Responsibilities:- Collaborate with the customer success/sales team to manage the renewals process and preserve customer subscriptions while maintaining long-lasting relationships.
- Analyze all details of what a customer owns vs what they are using.
- Negotiate and accomplish renewals with the Operations team, Deal Strategy and Legal teams.
- Identify any renewal risks within an account.
- Engage with decision-makers to identify customer requirements and uncover roadblocks to ensure renewals.
- Work across departments and be the voice of the customer while advocating for what is best for Informatica.
- Bachelor's degree or equivalent educational background; relevant experience will be considered in lieu of formal education.
- Minimum 1+ years of relevant professional experience.
- Comprehensive health, vision, and wellness benefits.
- Flexible time-off policy and hybrid working practices.
- Equity opportunities and employee stock purchase program (ESPP).
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit.
Estimated Salary: $72,000 per year
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