Renewal Contract Manager
5 days ago
We are seeking an experienced Renewal Contract Manager to join our APAC Renewals team. In this position, you will be responsible for managing existing customer relations and renewal business in your assigned territory.
The role requires close collaboration directly with customers and Account Managers. You will also work with Customer Success to retain and expand our customer base. Managing a positive customer experience is a critical component of this role with a focus on retention and growth.
The ideal candidate will have a strong understanding of sales processes and methodologies, such as MEDDIC, and excellent communication skills to effectively interact with customers and internal stakeholders.
Key Responsibilities:- Manage renewal contracts within an assigned territory to ensure on-time bookings
- Communicate with customers through online meetings, via phone and email
- Understand budgets, stakeholders, requirements, and approval processes in line with MEDDIC methodology
- Sell licenses for software development, user interface design, automated user interface testing, code- and architecture analysis and testing coverage measurement
- Collaborate closely with Account Managers, Sales Engineers, and Customer Success to align on customer strategies and coordinate customer-facing communication
- Use value selling to defend against competitive and pricing pressure
- Discover potential license expansions to refer up-and cross-selling opportunities to Account Managers
- Provide regular updates on renewal statuses and escalate customer requests as needed
- Collaborate with cross-functional teams to address complex customer requests
- Academic or similar degree in Business
- 2+ years of relevant experience in BDR/SDR, Inside Sales, Renewals or Customer Success– preferably in the technology industry
- Strong critical and analytical thinking
- Very good communication and presentation skills
- Independent and confident workstyle
- Eager to learn and improve skillset
- Excellent verbal and written skills in English
- Flexible hours that focus on work/life balance
- Possibility to work up to 3 days/week from home (from 4th Month)
- Mobile phone and subscription
- A friendly, diverse, and sociable workplace
- Great colleagues from all over the world
- An estimated annual salary range: $60,000 - $80,000 depending on qualifications and experience
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