Renewal Project Manager
2 weeks ago
About This Role
">We are seeking an experienced Renewal Project Manager to join our team, responsible for instigating and implementing key renewals projects across the organization. As a strategic account growth expert, you will develop key strategies for the renewal process, working closely with multiple departments such as Customer Success, Sales, Legal, and Cloud teams.
Key Responsibilities:
- Design and implement processes and procedures around renewals
- Work closely with Customer Success to develop and implement renewals best practices
- Provide a seamless customer journey, identifying opportunities for improving customer experience while optimizing contract renewals
- Tactical awareness, providing operational capabilities around forecasting and reporting
Requirements:
- 10+ years of experience within renewals, with demonstrable experience of scaling a renewals practice
- Strong contract acuity and ability to negotiate on Licence and SaaS agreements
- Strong Account Management skills and ability to work within a matrix environment
- Comfort working in a fast-paced, distributed environment with the ability to manage multiple work streams
About Elastic
We strive to have parity of benefits across regions and believe taking care of our people is the right thing to do. We offer competitive pay based on the work you do here and not your previous salary. Health coverage for you and your family, flexible locations and schedules, generous vacation days, double your charitable giving, volunteer time off, and embracing parenthood with minimum 16 weeks of parental leave.
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