Renewals Representative
3 weeks ago
We are seeking a highly skilled Renewals Representative to join our team at New Relic, Inc. As a Renewals Representative, you will play a critical role in driving consistent, market-leading retention rates and growing our revenue.
Key Responsibilities:
- Build positive relationships with customer decision makers and end users to negotiate, finalize and establish renewal quotes
- Effectively communicate company messages, value propositions, etc. verbally and in writing
- Collaborate with departments across the organization such as Sales, Operations and Legal to advocate for the customer and work together to resolve any issues
- Accountable for maintaining an accurate customer master record such as subscriptions, buying programs, contract renewal dates, customer contact information
- Uncover and identify accounts at risk and work to develop a strategic plan to mitigate uncertainty and drive customer satisfaction
- Recognize industry trends to help develop relevant programs to improve New Relic customer retention
Requirements:
- 5+ years experience in sales, renewing contracts or customer success
- Strong understanding of the underlying drivers of business success across industry sectors
- Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external collaborators
- Proven track record of working collaboratively with cross-functional teams to achieve shared goals
- Strong verbal and written communication skills
- Strong analytical skills and experience working with data to advise strategy and decision-making
About New Relic:
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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