Renewals Contract Specialist
1 week ago
New Relic, Inc. is seeking a highly skilled Renewals Representative to join our team. As a Renewals Representative, you will be responsible for working with existing customers to sustain and grow renewal rates.
About the RoleWe are looking for a talented individual who has experience in sales, contract renewals or customer success. The ideal candidate will have excellent communication and relationship-building skills, with the ability to work effectively with both internal and external collaborators.
Key Responsibilities- Build positive relationships with customer decision makers and end users to negotiate, finalize and establish renewal quotes
- Effectively communicate company messages, value propositions, etc. verbally and in writing
- Collaborate with departments across the organization such as Sales, Operations and Legal to advocate for the customer and work together to resolve any issues
- Accountable for maintaining an accurate customer master record such as subscriptions, buying programs, contract renewal dates, customer contact information
- Uncover and identify accounts at risk and work to develop a strategic plan to mitigate uncertainty and drive customer satisfaction
- 5+ years experience in sales, renewing contracts or customer success
- Strong understanding of the underlying drivers of business success across industry sectors
- Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external collaborators
- Proven track record of working collaboratively with cross-functional teams to achieve shared goals
- Strong verbal and written communication skills
- Strong analytical skills and experience working with data to advise strategy and decision-making
New Relic, Inc. is a software company that provides monitoring and performance management solutions for businesses. We believe in fostering a diverse, welcoming and inclusive environment where everyone feels comfortable bringing their best selves to work every day.
We are proud to be an equal opportunity employer and hire people with different backgrounds, experiences, abilities and perspectives. Our mission is to make our products and company the best they can be by celebrating our talented Relics' differences and recognizing the different paths they took to reach us.
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