Strategic Renewals Leader

1 week ago


Bengaluru, Karnataka, India Elastic Full time

Key Responsibilities:

Renewals are a critical aspect of our business. As a Strategic Renewals Leader, your primary responsibility will be to instigate and implement key renewals projects across the organization. This will involve developing strategies for the renewal process, working cross-functionally with multiple departments, including Customer Success, Sales, Legal, and Cloud teams.

  • Develop and implement renewals best practices
  • Work closely with Customer Success to provide a seamless customer journey
  • Find opportunities for improving customer experience while optimizing contract renewals
  • Demonstrate commercial acuity and uncover issues, removing roadblocks and adopting a general Account Management approach
  • Provide operational capabilities around forecasting and reporting

Requirements:

  • 10+ years of experience within renewals, with demonstrable experience of scaling a renewals practice
  • Ability to design and implement processes and procedures around renewals
  • Experience working within a renewals team within a SaaS environment
  • Strong contract acumen and ability to negotiate on License and SaaS agreements
  • Strong Account Management skills and ability to work within a matrix environment
  • Comfort working in a fast-paced, distributed environment with the ability to manage multiple work streams
  • Bachelor's degree


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