Renewals Manager, India
1 month ago
At Branch, we're driving innovation in digital interactions. Our mobile marketing and deep linking solutions deliver seamless experiences, increasing ROI and eliminating siloed attribution. Our team values ownership and collaboration, centered around creating a great product, team, and company.
We're seeking a highly driven Renewals Manager to thrive in a fast-paced go-to-market deal support environment. As a Renewals Manager, you'll support account teams to renew and grow a large book of business across the globe. This is a highly visible and collaborative role, where you'll have the opportunity to make an impact and create scale for a growing organization.
As a Renewals Manager, you'll:
- Work closely with account teams on renewals and assist in planning the strategy and execution of renewals
- Manage the contract paperwork cycle by drafting, reviewing, and coordinating the execution of orders
- Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes
- Defend against competitive pressures and identify expansion/cross-sell opportunities
- Maintain data hygiene and keep up-to-date status of renewals for week-on-week management of pipeline, forecasting, and executive reporting
- Collaborate closely with Sales, Account Management, and other support teams to resolve customer inquiries and provide the best customer experience throughout the renewal process
- Meet or exceed annual and quarterly revenue goals
You'll be a good fit if you have:
- Bachelor's Degree in Marketing, Sales, Finance, or a related field
- 4+ years of experience in a renewals role within a SaaS-based organization
- High confidence in managing customer quoting and contracts
- Strong customer-facing acumen with negotiation and communication skills
- Ability to multi-task and help manage a high volume of accounts
- Able to build relationships quickly and work across many cross-functional teams
- Must be self-motivated, goal-oriented, and able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
- Experience working with Salesforce and other CRM tools
- Flexibility to work extended hours during month/quarter end and provide coverage across global time zones
This role will be based at our Bengaluru office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines.
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