Renewal Business Growth Specialist, India
3 days ago
Branch Metrics is a pioneering mobile marketing and deep linking solutions company that empowers brands to deliver seamless customer experiences. Our innovative products are trusted by leading organizations worldwide to optimize their ROI, minimize wasted spend, and eliminate siloed attribution.
We're seeking a highly motivated Renewal Business Growth Specialist to thrive in our dynamic go-to-market deal support environment. As a key member of our global deal team, you will collaborate closely with Sales, Customer Success, and Legal teams to ensure the long-term success of our customers.
About the RoleThis is a highly visible and collaborative role where you'll have the opportunity to make a significant impact on Branch's growth strategy. Your primary responsibility will be to support account teams in renewing and expanding existing business relationships across the globe.
- Work closely with account teams to develop and execute renewal strategies
- Manage contract paperwork cycles, drafting, reviewing, and coordinating order execution
- Engage in customer conversations to understand budgets, stakeholders, requirements, and approval processes
- Defend against competitive pressures and identify opportunities for expansion and cross-selling
- Maintain data hygiene and track renewal status for weekly management of pipeline, forecasting, and executive reporting
- Collaborate with Sales, Account Management, and other support teams to resolve customer inquiries and provide exceptional customer experiences throughout the renewal process
- Meet or exceed annual and quarterly revenue goals
To succeed in this role, you'll need:
- Bachelor's degree in Marketing, Sales, Finance, or a related field
- 4+ years of experience in a renewal role within a SaaS-based organization
- Confidence in managing customer quoting and contracts
- Strong customer-facing skills with negotiation and communication abilities
- Ability to multitask and manage a high volume of accounts
- Familiarity with Salesforce and other CRM tools
- Flexibility to work extended hours during month/quarter-end and provide coverage across global time zones
This role will be based at our Bengaluru office and follows a Hybrid schedule aligned with our Return to Office guidelines.
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