Service Channel Manager

1 week ago


Cochin, Kerala, India TTK Prestige Ltd Full time
Job Description

As a Service Channel Manager at TTK Prestige Ltd, you will play a critical role in ensuring the effective delivery of services to customers. With a strong focus on process adherence, education, and customer satisfaction, this position requires exceptional analytical and problem-solving skills.

Key Responsibilities:
• ASC monthly warranty payment monitoring and submission to HO & Commercial
• Periodic visits to service partners for audit of process adherence, education on process changes, new product information, etc.
• Management of customer issues and provide timely responses to customer feedback.
• Ability to work with multiple stakeholders and third parties.
• Strong analytical and problem-solving abilities.
• Direct interaction with customers.
• Manpower availability as per workload and allocation of resources for an effective service delivery.
• Expanding service channel as per sales plan and executing process to ensure services rendered conform to company policy and standards.
• Proactively monitor and maintain optimum inventory level and distribution of spare parts.

Competencies:
• Critical thinking and problem-solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, facility, and presentation skills.
• Collaboration and team leadership abilities
• Effective time management skills

Estimated salary: ₹850,000 - ₹1,200,000 per annum.

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