Regional Service Coordinator

1 week ago


Cochin, Kerala, India TTK Prestige Ltd Full time
Job Summary

The Regional Service Coordinator at TTK Prestige Ltd is responsible for coordinating the activities of our service channels across the region. This includes overseeing process adherence, educating service partners on process changes, and ensuring customer satisfaction.

Key Responsibilities:
• Coordinate ASC monthly warranty payment monitoring and submission to HO & Commercial
• Conduct periodic visits to service partners for audit of process adherence, education on process changes, new product information, etc.
• Resolve customer issues and provide timely responses to customer feedback.
• Collaborate with multiple stakeholders and third parties.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Proactively monitor and maintain optimum inventory level and distribution of spare parts.

Requirements:
• 8-14 years of experience in a similar role
• BE/B Tech degree from a recognized institution
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Estimated salary: ₹950,000 - ₹1,400,000 per annum.

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