Regional Service Delivery Lead

1 week ago


Cochin, Kerala, India TTK Prestige Ltd Full time

We are looking for a talented Regional Service Delivery Lead to join our team in Ernakulam. As a Regional Service Delivery Lead, you will be responsible for leading the service delivery operations in North Kerala, working closely with regional service managers and other stakeholders.

Job Description:

The Regional Service Delivery Lead will oversee the service delivery operations, ensuring timely delivery of services, and maintaining high customer satisfaction levels. The ideal candidate should have excellent analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Oversee ASC (Authorized Service Center) monthly warranty payment monitoring and submission to HO & Commercial.
  • Conduct periodic visits to service partners for process adherence audit, education on process changes, new product information, etc.
  • Resolve customer issues promptly and provide timely responses to customer feedback.
  • Maintain strong relationships with multiple stakeholders and third parties.
  • Analytical and problem-solving abilities to drive business growth.
  • Direct interaction with customers to ensure high satisfaction levels.
  • Optimize manpower availability as per workload and allocate resources effectively for service delivery.
  • Expand service channels as per sales plans and execute processes to ensure services conform to company policies and standards.
  • Proactively monitor and maintain optimal inventory levels and spare parts distribution.
  • Develop service channel staff's technical and customer handling skills through continuous education.

Requirements:

  • Critical thinking and problem-solving skills.
  • Excellent relationship-building skills.
  • Superior verbal, written, and presentation skills.
  • Collaboration and team leadership abilities.
  • Effective time management skills.

Additional Requirements:

  • Frequent job changes are not considered.
  • Candidates from Ernakulam or willing to relocate to Ernakulam are preferred.
  • Team handling experience is essential.
  • Exposure to Authorized Service Centers is mandatory.
  • Handling high-volume exposure is required.
  • A working knowledge of Excel and SAP is an added advantage.

Salary and Benefits:

The estimated annual salary for this role is ₹15,00,000 - ₹22,00,000, depending on qualifications and experience. We offer a competitive benefits package, including medical insurance, retirement plans, and paid time off.



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