Area Service Operations Manager

1 week ago


Cochin, Kerala, India TTK Prestige Ltd Full time

TTK Prestige Ltd is seeking a highly skilled Area Service Operations Manager to join our team in Ernakulam. This role involves overseeing the area service operations in North Kerala, working closely with regional service managers and other stakeholders.

Job Summary:

The Area Service Operations Manager will be responsible for overseeing the area service operations, ensuring timely delivery of services, and maintaining high customer satisfaction levels. The ideal candidate should have excellent analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Oversight of ASC (Authorized Service Center) monthly warranty payment monitoring and submission to HO & Commercial.
  • Periodic visits to service partners for process adherence audit, education on process changes, new product information, etc.
  • Resolution of customer issues promptly and provision of timely responses to customer feedback.
  • Maintenance of strong relationships with multiple stakeholders and third parties.
  • Analysis and problem-solving abilities to drive business growth.
  • Direct interaction with customers to ensure high satisfaction levels.
  • Optimization of manpower availability as per workload and allocation of resources effectively for service delivery.
  • Expansion of service channels as per sales plans and execution of processes to ensure services conform to company policies and standards.
  • Proactive monitoring and maintenance of optimal inventory levels and spare parts distribution.
  • Development of service channel staff's technical and customer handling skills through continuous education.

Requirements:

  • Critical thinking and problem-solving skills.
  • Excellent relationship-building skills.
  • Superior verbal, written, and presentation skills.
  • Collaboration and team leadership abilities.
  • Effective time management skills.

Additional Requirements:

  • Frequent job changes are not considered.
  • Candidates from Ernakulam or willing to relocate to Ernakulam are preferred.
  • Team handling experience is essential.
  • Exposure to Authorized Service Centers is mandatory.
  • Handling high-volume exposure is required.
  • A working knowledge of Excel and SAP is an added advantage.

Salary and Benefits:

The estimated annual salary for this role is ₹10,00,000 - ₹16,00,000, depending on qualifications and experience. We offer a competitive benefits package, including medical insurance, retirement plans, and paid time off.


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