Area Service Leader

2 weeks ago


Cochin, Kerala, India TTK Prestige Ltd Full time
About the Role

We are seeking an experienced Area Service Leader to join our team at TTK Prestige Ltd. As a key member of our service channel team, you will be responsible for managing the day-to-day operations of our service centers. This includes overseeing process adherence, educating service partners on process changes, and ensuring customer satisfaction.

Key Responsibilities:
• Manage ASC monthly warranty payment monitoring and submission to HO & Commercial
• Conduct periodic visits to service partners for audit of process adherence, education on process changes, new product information, etc.
• Resolve customer issues and provide timely responses to customer feedback.
• Collaborate with multiple stakeholders and third parties.
• Develop and implement strategies to improve service delivery and customer satisfaction.

Requirements:
• 8-14 years of experience in a similar role
• BE/B Tech degree from a recognized institution
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Estimated salary: ₹900,000 - ₹1,300,000 per annum.

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