Hospitality Team Leader

23 hours ago


Cochin, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time

About GREATBELL HR Consultancy Services PVT LTD

We are a leading provider of technical and hospitality manpower recruitment services in India. With strong relationships with over 500 companies, we specialize in matching skilled professionals with the right positions.

Job Overview

This is a part-time or full-time position based in Cochin, Kerala, India, for a skilled and experienced Waiter/Waitress Captain to oversee the smooth operation of the dining area and ensure excellent customer service at various Hotels and Resorts in Kerala.

Estimated Salary: ₹200,000 - ₹300,000 per annum

Key Responsibilities:

  • Oversee the dining area's smooth operation and provide excellent customer service.
  • Greet and seat customers, take orders, and serve food and drinks efficiently.
  • Coordinate with the kitchen staff to ensure timely and accurate food delivery.
  • Train and mentor new waitstaff members.
  • Handle customer inquiries, concerns, and complaints professionally.
  • Maintain a clean and organized dining area.
  • Ensure compliance with health and safety regulations.
  • Assist with inventory management and ordering supplies.
  • Upsell menu items and promote special offers.
  • Accurately handle cash and credit card transactions.

Requirements:

  • 1-3 years of experience as a Waiter/Waitress Captain or similar role.
  • Excellent customer service and communication skills.
  • Strong leadership and organizational abilities.
  • Ability to work well under pressure and in a fast-paced environment.
  • Attention to detail and multitasking skills.
  • Familiarity with food and beverage operations.
  • Certification in food safety is a plus.


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