Hospitality Team Member
4 weeks ago
Job Description:
We are seeking a highly motivated and service-oriented Guest Service Associate to join our team at AccorHotel. In this role, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and maintaining the highest standards of hospitality.
Key Responsibilities:
- Provide courteous and professional service to guests at all times, adhering to AccorHotel's standards.
- Perform all duties and tasks in the assigned place of work, demonstrating flexibility and adaptability.
- Be fully conversant with all hotel services and facilities, ensuring guests receive accurate information.
- Monitor operating supplies, reduce spoilage and wastage, and maintain a clean and organized work environment.
- Handle guest enquiries in a courteous and efficient manner, reporting complaints or problems to supervisors and ensuring follow-up with guests.
Requirements:
- Prior experience in a luxury hotel setting, preferably in a similar capacity.
- Strong operational technical knowledge, outstanding personality, and unmatched levels of energy, enthusiasm, and commitment.
- Excellent multi-tasking, problem-solving, service orientation, and interpersonal team skills, demonstrating a high level of flexibility, initiative, sincerity, and teamwork.
Remote Work: No
Employment Type: Full-time
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