Payroll Operations Manager

1 week ago


Cochin, Kerala, India Alight Full time
Company Overview
Alight is a leading provider of human capital solutions, and we are seeking an experienced Payroll Operations Manager to join our team. Our company offers a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Job Description:
As a Payroll Operations Manager at Alight, you will be responsible for processing payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified. You will provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees' salaries. Key responsibilities include responding to requests, queries, and complaints from external customers in a friendly and efficient manner to enhance customer loyalty, proactively seeking learning opportunities to develop good knowledge of Alight Solution's systems, clients, and workflow and processing procedures, taking an active part in promoting your own training and development in all areas, owning and managing the quality and accuracy of operational task of the team, supporting and helping facilitate 100% SLA attainment for the team through effective WFM, being a SPOC to the clients (Internal / External), and being the Innovation champion for the process and team.

Main Responsibilities:
• Responsible for processing and meeting targets given for the same
• Responsible for second-level verification of data if required
• Providing feedback on quality issues found during audits
• Responsible for timely escalation of production-related issues
• Responsible for maintaining accuracy
Prioritizes, allocates, and actions daily tasks to be accomplished to meet SLA
• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings, etc
• Ensures that team members get data required, in the right format, and in time to complete payrolls to agreed deadlines
• Calculates, prepares, and transmits manual payments and third-party disbursements
• Coaches and advises team members on Systems and PC usage
• Suggests ways in which systems and procedures can be improved to enhance the business.
• Updating Process Related Reports and Documents

Compliances:
• Ensuring ISMS Compliance of The Team
• Adhering to Company Policies, Rules, and Regulations
• Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
• Adhering to Work Timings, Leave Schedules

Key Experience:
• 2-5 years experience in HRO/HR Shared services/Payroll
• PC Literacy - Word and Excel (Basic Level)
• Graduate from any stream / Diploma Holder
• PC Literacy - Word and Excel (Basic Level)
• Good technical knowledge of payroll and payroll systems
• Track record of face-to-face, telephone, and written contact with customers

Estimated Salary: ₹800,000 - ₹1,200,000 per annum based on location and experience

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