Retail Operations Executive

22 hours ago


Cochin, Kerala, India Honasa Consumer Ltd. Full time
Job Overview

We are seeking a highly skilled Retail Operations Executive to join our team at Honasa Consumer Ltd.

Salary and Benefits

The estimated salary for this role is ₹12,00,000 - ₹15,00,000 per annum, depending on experience.

Responsibilities

This role will be responsible for ensuring area store sales, store-level profitability & KPIs. Key responsibilities include:

  • Evaluating existing operations and developing strategies to increase customer service standards.
  • Monitoring SOP adherence and implementing new or altered SOPs to optimize operations.
  • Communicating and achieving sales targets for a team of store managers while maintaining high standards of operations across the region.
  • Recruiting, training, personal grooming, and motivating sales staff and store managers.
  • Evaluating and analyzing performance using key metrics and suggesting solutions to improve them.
  • Traveling to stores as needed to conduct duties.
  • Analyzing market trends, consumer behavior, and competition in the market.
  • Assisting the marketing team with promotional activities.
  • Resolving escalated customer queries timely and effectively.
Requirements

To be successful in this role, you should have:

  • Proven experience as an Area manager, store manager, assistant manager, or similar managerial role.
  • A post-graduation degree in business administration, retail management, or a related field.
  • Ability to travel 3-4 days a week.
  • Prior experience in the beauty and personal-care industry would be beneficial.


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