Client Success Manager
5 days ago
Job Description
About the Role
The Client Relationship Manager is a critical position that plays a pivotal role in lead management, after-sales support, client documentation, and accounts receivable. This individual will be responsible for managing client relationships, supporting sales and marketing processes to ensure a smooth client journey from initial to post-sales support.
Key Responsibilities
- Lead management and after-sales support to ensure timely resolution of client complaints.
- Manage client relationships to identify upsell/cross-sell opportunities.
- Collaborate with internal teams to align strategies and deliver tailored solutions to clients.
- Provide product training and onboarding to clients.
- Document and track client issues using CRM/ticketing systems.
- Escalate complex issues to senior teams or management.
Requirements
Qualifications:
- 1-2 years of experience in client-facing roles (support sales or account management).
- Excellent communication, problem-solving, and interpersonal skills.
- Technical aptitude (familiarity with industry-specific software/hardware).
- Ability to work in a fast-paced environment.
- Build strong relationships with clients.
- Identify upsell/cross-sell opportunities.
About Cynosure Corporate Solutions
Cynosure Corporate Solutions is a leading provider of business solutions, and we are seeking a highly skilled Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for managing client relationships, identifying business opportunities, and delivering tailored solutions to clients. If you have excellent communication and problem-solving skills, and experience in client-facing roles, we encourage you to apply for this exciting opportunity.
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