Client Success Manager

5 days ago


Hyderabad, Telangana, India Cynosure Corporate Solutions Full time
Job Title: Client Relationship Manager

Job Description
About the Role
The Client Relationship Manager is a critical position that plays a pivotal role in lead management, after-sales support, client documentation, and accounts receivable. This individual will be responsible for managing client relationships, supporting sales and marketing processes to ensure a smooth client journey from initial to post-sales support.

Key Responsibilities
  • Lead management and after-sales support to ensure timely resolution of client complaints.
  • Manage client relationships to identify upsell/cross-sell opportunities.
  • Collaborate with internal teams to align strategies and deliver tailored solutions to clients.
  • Provide product training and onboarding to clients.
  • Document and track client issues using CRM/ticketing systems.
  • Escalate complex issues to senior teams or management.


Requirements
Qualifications:
  • 1-2 years of experience in client-facing roles (support sales or account management).
  • Excellent communication, problem-solving, and interpersonal skills.
  • Technical aptitude (familiarity with industry-specific software/hardware).
  • Ability to work in a fast-paced environment.
  • Build strong relationships with clients.
  • Identify upsell/cross-sell opportunities.


About Cynosure Corporate Solutions
Cynosure Corporate Solutions is a leading provider of business solutions, and we are seeking a highly skilled Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for managing client relationships, identifying business opportunities, and delivering tailored solutions to clients. If you have excellent communication and problem-solving skills, and experience in client-facing roles, we encourage you to apply for this exciting opportunity.

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