Senior Client Experience Manager

1 day ago


Hyderabad, Telangana, India Titan Company Ltd Full time
Job Description

We are seeking a Senior Client Experience Manager to join the Titan Company Ltd in Hyderabad, focusing on enhancing client experience and driving brand outreach.

Key Responsibilities:

  • Building strong relationships with clients and scaling up outreach activities across Hyderabad and Chennai.
  • Acting as the Single Point of Contact (SPOC) for regional retail efforts, coordinating with retail and Symova to ensure seamless execution of client experiences.
  • Gathering and tracking data and insights from on-ground teams, focusing on the quantity and quality of client experiences.
  • Maintaining a comprehensive library of images, feedback, and client testimonials to document successful engagements.
  • Increasing engagement for bespoke services, targeting repeat clients from Zoya and new clients from the PCG (Private Client Group).

Requirements:

  • Proven experience in client development, client engagement, or a similar role.
  • Strong CRM experience, particularly with Salesforce, for data tracking and insights analysis.
  • Excellent communication skills and the ability to build strong client relationships.
  • Organizational skills for managing multiple projects and tracking feedback effectively.
  • A proactive and strategic mindset with the ability to scale up brand outreach initiatives.

About the Role:

This is a senior-level position that requires a candidate with excellent leadership skills and experience in client development. The ideal candidate will have a proven track record of building strong relationships with clients and driving business growth.

Compensation:

The estimated annual salary for this position is ₹1,200,000 - ₹1,800,000 based on industry standards for a similar role in Hyderabad.



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