Senior Guest Experience Manager

3 days ago


Hyderabad, Telangana, India RC Project Consultancy (RCPC) Full time
Job Overview

We are seeking a highly skilled Senior Guest Experience Manager to join our team at RC Project Consultancy (RCPC) in Kokapet, Hyderabad. This is a full-time position where you will play a pivotal role in ensuring the utmost satisfaction of our clients.

Key Responsibilities
  • Serve as the primary point of contact for guest relations and effectively handle any escalations or complaints.
  • Work closely with internal teams to ensure client requirements are fully understood and addressed.
  • Monitor and report on client feedback to continuously improve service quality.
  • Coordinate and oversee client visits and meetings to facilitate a positive and productive experience.
Requirements
  • Strong customer service skills to effectively address client needs and ensure satisfaction.
  • Excellent communication skills, both verbal and written, to convey information clearly and professionally.
  • Problem-solving abilities to quickly and effectively resolve client issues and concerns.
  • Interpersonal skills to build strong relationships with clients and understand their requirements.
  • Attention to detail to ensure accuracy and quality in all client interactions and documentation.
  • Patience to handle client concerns and complaints in a calm and effective manner.
  • Conflict resolution skills to manage and de-escalate disputes, ensuring positive outcomes.
  • Empathy to understand and relate to clients' perspectives and needs.
Compensation Package

We offer a competitive salary of ₹600,000 - ₹800,000 per annum, depending on experience. Our benefits package includes opportunities for professional growth and development, as well as a supportive work environment.



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