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Senior Guest Experience Manager
1 month ago
We are seeking a highly skilled Senior Guest Experience Manager to join our team at RC Project Consultancy (RCPC) in Kokapet, Hyderabad. This is a full-time position where you will play a pivotal role in ensuring the utmost satisfaction of our clients.
Key Responsibilities- Serve as the primary point of contact for guest relations and effectively handle any escalations or complaints.
- Work closely with internal teams to ensure client requirements are fully understood and addressed.
- Monitor and report on client feedback to continuously improve service quality.
- Coordinate and oversee client visits and meetings to facilitate a positive and productive experience.
- Strong customer service skills to effectively address client needs and ensure satisfaction.
- Excellent communication skills, both verbal and written, to convey information clearly and professionally.
- Problem-solving abilities to quickly and effectively resolve client issues and concerns.
- Interpersonal skills to build strong relationships with clients and understand their requirements.
- Attention to detail to ensure accuracy and quality in all client interactions and documentation.
- Patience to handle client concerns and complaints in a calm and effective manner.
- Conflict resolution skills to manage and de-escalate disputes, ensuring positive outcomes.
- Empathy to understand and relate to clients' perspectives and needs.
We offer a competitive salary of ₹600,000 - ₹800,000 per annum, depending on experience. Our benefits package includes opportunities for professional growth and development, as well as a supportive work environment.
