Executive Guest Services Manager

2 days ago


Hyderabad, Telangana, India SWANOTEL Hotel Full time

**Job Summary:** We are seeking an experienced Guest Relations Executive to join our team at SWANOTEL Hotel in Hyderabad.

The successful candidate will be responsible for delivering exceptional guest experiences, managing guest inquiries, and providing outstanding customer service.

The estimated salary for this role is ₹850,000 - ₹1,250,000 per annum, based on experience.

**Key Responsibilities:**

  • Manage guest inquiries and resolve issues promptly and professionally
  • Coordinate with other departments to provide seamless guest experiences
  • Conduct regular training sessions to enhance staff knowledge and skills
  • Maintain accurate records and reports to track guest feedback and complaints

**Requirements:**

  • Diploma or degree in hospitality management or related field
  • Minimum 3 years of experience in customer-facing roles, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Proven customer service experience

**What We Offer:**

  • Competitive salary and performance-based bonuses
  • Medical insurance and retirement planning
  • Opportunities for career growth and development


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