Senior Client Partnership Specialist
5 days ago
We are seeking a skilled Senior Client Partnership Specialist to join our team at Cynosure Corporate Solutions.
Key Responsibilities:
- Develop and maintain strong, long-term relationships with clients, ensuring their needs are met and expectations exceeded.
- Lead Management: Play a crucial role in lead management, ensuring a smooth client journey from initial to post-sales support.
- Client Documentation: Maintain accurate and up-to-date client documentation, ensuring seamless communication and coordination.
- Accounts Receivable: Manage client accounts receivable, ensuring timely and efficient payment processing.
- Provide exceptional customer service, responding promptly to client inquiries and resolving issues in a timely manner.
- Collaborate with internal teams, including sales, marketing, and product development, to align strategies and deliver tailored solutions to clients.
- Client Feedback: Collect and provide feedback to product teams based on client interactions, helping shape product roadmaps and feature development.
- Product Training: Provide product training and onboarding to clients, ensuring they are equipped to maximize the benefits of our solutions.
- Issue Resolution: Ensure timely resolution of client complaints, escalating complex issues to senior teams or management as needed.
- CRM/Ticketing Systems: Document and track client issues using CRM/ticketing systems, ensuring seamless communication and coordination.
Requirements:
- Qualifications: 1-2 years of experience in client-facing roles (support, sales, or account management).
- Communication Skills: Excellent communication, problem-solving, and interpersonal skills.
- Technical Aptitude: Technical aptitude, with familiarity with industry-specific software/hardware.
- Work Environment: Ability to work in a fast-paced environment, building strong relationships with clients and identifying upsell/cross-sell opportunities.
- Regular Check-ins: Conduct regular check-ins and satisfaction surveys to ensure client satisfaction and identify areas for improvement.
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