Client Success Strategist
4 weeks ago
About Us:
Harmony United Medsolutions Pvt. Ltd. is an innovative company dedicated to revolutionizing the Healthcare Industry. As a reliable partner as a Healthcare Management Company, we take pride in our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. Our commitment to excellence, creativity, and pushing the boundaries of what's possible sets us apart.
Position Overview:
As a Client Success Assistant Manager, you will be responsible for ensuring clients achieve their desired outcomes and satisfaction with our products or services. You will build strong relationships with clients, understand their needs, and proactively address any challenges to ensure long-term retention and success.
Key Responsibilities:
Manage patient accounts and address their complaints efficiently.
Identify, troubleshoot, and resolve client issues effectively. Collaborate with technical support and product teams to address any challenges.
Ensure clients are aware of and utilizing the full range of features and benefits offered by our products or services. Provide training and resources to maximize usage and satisfaction.
Report on drop rate and churn rates.
Find loopholes, retain patients, and handle escalations.
Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels.
Work with technical teams to customize and implement solutions that meet specific client needs.
Requirements:
A Master's degree in Business Administration, Marketing, Communications, or a related field.
At least 5 years of experience in client success or customer support, including at least 2 years of experience as a manager.
At least 5 years of experience in working with international voice processes with English-speaking countries (US, UK, Canada, Australia, etc.).
Strong understanding of client needs and a commitment to ensuring their success. Ability to build and maintain positive, long-term relationships.
Excellent verbal and written communication skills. Ability to convey complex information clearly and effectively to clients and internal teams.
Excellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the organization.
Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail.
Proficiency with the Microsoft Office (Excel, Word), PowerBi, SQL, etc.
Benefits:
Competitive salary (including EPF and PS)
Health insurance
Four days' work-week (Monday – Thursday)
Opportunities for career growth and professional development
Additional benefits like food and cab-drop are available
Diversity, Equality, and Inclusion:
Diversity, equality, and inclusion are fundamental to our success at Harmony United Medsolutions Pvt. Ltd. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.
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