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Client Success Manager

1 month ago


Hyderabad, Telangana, India Cynosure Corporate Solutions Full time
Key Responsibilities
  • Play a crucial role in lead management, after-sales support, client documentation, and accounts receivable to drive business growth.
  • Manage client relationships, support sales and marketing processes, and ensure a smooth client journey from initial to post-sales support.
  • Maintain an ongoing understanding of clients' business environments, competitors, and industry trends to offer proactive solutions.
  • Collaborate with internal teams, marketing, and sales teams to align strategies and deliver tailored solutions to clients.
  • Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
  • Provide product training and onboarding to ensure client success.
  • Ensure timely resolution of client complaints and document issues using CRM/ticketing systems.

RequirementsQualifications:
  • 1-2 years of experience in client-facing roles (support sales or account management).
  • Excellent communication, problem-solving, and interpersonal skills.
  • Technical aptitude (familiarity with industry-specific software/hardware).
  • Ability to work in a fast-paced environment.
  • Build strong relationships with clients and identify upsell/cross-sell opportunities.
  • Conduct regular check-ins and satisfaction surveys.

Key Skills:
  • Sales support
  • Aftersales support
  • Customer success
  • Client relationship management
  • Post-sales support
  • B2B