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Client Success Manager
1 month ago
- Play a crucial role in lead management, after-sales support, client documentation, and accounts receivable to drive business growth.
- Manage client relationships, support sales and marketing processes, and ensure a smooth client journey from initial to post-sales support.
- Maintain an ongoing understanding of clients' business environments, competitors, and industry trends to offer proactive solutions.
- Collaborate with internal teams, marketing, and sales teams to align strategies and deliver tailored solutions to clients.
- Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
- Provide product training and onboarding to ensure client success.
- Ensure timely resolution of client complaints and document issues using CRM/ticketing systems.
RequirementsQualifications:
- 1-2 years of experience in client-facing roles (support sales or account management).
- Excellent communication, problem-solving, and interpersonal skills.
- Technical aptitude (familiarity with industry-specific software/hardware).
- Ability to work in a fast-paced environment.
- Build strong relationships with clients and identify upsell/cross-sell opportunities.
- Conduct regular check-ins and satisfaction surveys.
Key Skills:
- Sales support
- Aftersales support
- Customer success
- Client relationship management
- Post-sales support
- B2B