Customer Success Strategist for Supply Chain and Enterprise Management

1 month ago


Hyderabad, Telangana, India Talentiser Full time

Job Title: Customer Success Strategist for Supply Chain and Enterprise Management

About Us:

Talentiser, a leading technology startup based in Hyderabad, is seeking an experienced professional to drive customer success in our supply chain and enterprise management offerings.

Job Description:

We are looking for a skilled Customer Success Strategist to join our team. The ideal candidate will have 10+ years of experience in customer success management for SaaS organizations or equivalent experience as a consultant.

The successful candidate will be responsible for defining and driving customer success strategy, mission, and objectives. They will work closely with professional services and customer support teams to ensure customer satisfaction in implementations and post-go-live support.

The Customer Success Strategist will develop business understanding of our products and capabilities and how they address customer use cases, processes, and pain points. They will also provide customer insights for roadmap development and drive adoption of enhancements in customer portfolios.

In addition, the successful candidate will monitor progress of customer usage metrics, escalate and resolve low or declining adoption, negotiate contract renewals, price increases, and amendments as necessary, and maintain customer-related data in CRM tools.

Key Responsibilities:

  • Define and drive customer success strategy, mission, and objectives
  • Drive process and organizational transformation to ensure customers achieve success
  • Work closely with professional services and customer support teams to ensure customer satisfaction
  • Develop business understanding of products and capabilities and how they address customer needs
  • Provide customer insights for roadmap development and drive adoption of enhancements
  • Monitor progress of customer usage metrics and escalate and resolve low or declining adoption
  • Negotiate contract renewals, price increases, and amendments as necessary
  • Maintain customer-related data in CRM tools

Requirements:

  • 10+ years of customer success management experience for SaaS organizations or equivalent experience as a consultant
  • Advanced degree (MBA preferred)
  • Knowledge and experience working with supply chain management (SCM) or enterprise asset management (EAM) software as a user or consultant
  • Industry or consulting experience in oil/gas, chemicals, mining, or manufacturing industries
  • Demonstrated ability to drive process improvement and organizational transformation within assigned customer portfolios
  • Experience working with complex, multi-divisional, multi-geographical customers
  • Proactive and action-oriented with ability to escalate to senior leaders when needed
  • Experience working with cross-functional teams (e.g., sales, product, marketing, services)
  • Ability to influence cross-functionally as an advocate for customers
  • Demonstrated customer portfolio revenue growth year-over-year

Salary: ₹20,00,000 - ₹30,00,000 per annum (depending on experience and qualifications)



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