Customer Success Strategist

2 days ago


Hyderabad, Telangana, India Tanla Platforms Limited Full time
About the Role

Tanla Platforms Limited seeks a seasoned CUSTOMER SUCCESS STRATEGIST to drive business growth and profitability by maximizing value from our customer base.

This pivotal role will involve developing and managing client portfolios, analyzing customer data to improve experience, and creating strategies to grow our customer base, push adoption rates, and reduce churn.

You'll be responsible for:

  • Developing and executing client success plans to maximize value and retention.
  • Analyzing customer data to identify trends and opportunities for improvement.
  • Creating and implementing strategies to drive adoption, retention, and revenue growth.
  • Collaborating with cross-functional teams to ensure seamless customer onboarding and support.
  • Mediating between clients and internal stakeholders to resolve issues and concerns.
  • Developing and delivering training programs to enhance customer skills and knowledge.

You'd have:

  • At least 8 years of experience in customer success, onboarding, or related fields.
  • A degree in Business Administration, Marketing, or Communications.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving abilities.
  • High computer literacy and ability to learn new software.
  • Experience in document creation and presentation development.

Why Join Us?

Tanla Platforms Limited offers a dynamic and innovative work environment where you can make a real impact. As a Customer Success Strategist, you'll have the opportunity to play a key role in shaping our customer relationships and driving business growth.

With a salary range of $120,000 - $180,000 per annum, this is an excellent opportunity for experienced professionals to join a rapidly growing company in the telecom and CPaaS space.



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