IT Support Officer

2 days ago


Satara, Maharashtra, India Mahaphant Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Being the first line for troubleshooting system and network problems.

  • Monitoring and maintaining computer systems and networks for ensuring the smooth run
  • Installing and configuring computer hardware operating systems and applications


• Monitoring the system utilization


• Manage, track, and prioritize support tickets through the IT helpdesk system.


• Documenting system configurations and IT procedures
• Managing user accounts and access controls.

  • Coordinating with vendors for equipment , software and Infrastructure support.
  • Strong problem-solving skills and ability to manage multiple priorities.
  • Responsible for all IT assets including Software Asset Management and ensuring the IT Asset Register at all times reflects an accurate data of IT assets including leased assets
  • Deliver advisory services to the business areas within the infrastructure domain globally
  • Base location in plant and handling India remote IT operations

Preferred candidate profile

3 years of experience in IT support, helpdesk, or system administration roles.

Skills & Competencies:

  • Troubleshooting system and network problems.
  • Monitoring and maintaining computer systems and networks
  • Installing and configuring computer hardware
  • Hands-on knowledge of IT infrastructure domains: Systems, Networking, Databases, Middleware, Platforms, and Cloud technologies.
    • Strong knowledge of Windows and MacOS environments, Microsoft 365, and common business applications

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