
IT Support Officer
4 days ago
Role & responsibilities
Being the first line for troubleshooting system and network problems.
- Monitoring and maintaining computer systems and networks for ensuring the smooth run
- Installing and configuring computer hardware operating systems and applications
• Monitoring the system utilization
• Manage, track, and prioritize support tickets through the IT helpdesk system.
• Documenting system configurations and IT procedures
• Managing user accounts and access controls.
- Coordinating with vendors for equipment , software and Infrastructure support.
- Strong problem-solving skills and ability to manage multiple priorities.
- Responsible for all IT assets including Software Asset Management and ensuring the IT Asset Register at all times reflects an accurate data of IT assets including leased assets
- Deliver advisory services to the business areas within the infrastructure domain globally
- Base location in plant and handling India remote IT operations
Preferred candidate profile
3 years of experience in IT support, helpdesk, or system administration roles.
Skills & Competencies:
- Troubleshooting system and network problems.
- Monitoring and maintaining computer systems and networks
- Installing and configuring computer hardware
- Hands-on knowledge of IT infrastructure domains: Systems, Networking, Databases, Middleware, Platforms, and Cloud technologies.
• Strong knowledge of Windows and MacOS environments, Microsoft 365, and common business applications
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