Customer Loyalty Manager
3 weeks ago
NIRMAL is a leading company in the industry, and we are looking for a talented individual to join our team.
Estimated Salary: $120,000 - $180,000 per year
Job Description
Key Responsibilities:
• Manage and coordinate customer loyalty programs to enhance customer engagement and retention.
• Develop and execute strategies to increase customer satisfaction and loyalty through continuous communications across the product lifecycle.
• Provide timely and quality solutions to all customer queries and complaints, ensuring high levels of customer satisfaction.
• Be proactive and serve as the single point of contact (SPOC) for all customer interactions.
Requirements:
• Graduate or MBA degree from a reputable institution.
• Minimum 4 years of work experience in a similar role, preferably in the CRM field.
Benefits:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
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