Loyalty Program Director

1 day ago


Mumbai, Maharashtra, India Lodha Ventures Full time
About The Job

Lodha Ventures is hiring a seasoned Referral & Loyalty Program Manager to oversee customer referrals and loyalty programs. This role requires a strategic thinker who can design and execute a loyalty program that aligns with our ethos and meets clear goals and KPIs. The ideal candidate will have strong analytical skills, exceptional communication abilities, and proficiency in CRM platforms and customer portals for loyalty programs.

The job involves managing customer journey mapping, coordinating multi-channel communication, and working with internal and external teams to produce referral program collateral, seasonal campaigns, and event invitations. The successful candidate will also be responsible for monitoring and reporting referral and loyalty metrics, analyzing lead times, and deal conversions to optimize program outcomes.

Ambitious candidates should have a proven track record of achieving referral or loyalty program targets, a creative vision to innovate program rewards, and a results-driven approach to sustain client interest year-round. Estimated salary: ₹1,500,000 - ₹2,000,000 per annum.

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