Customer Engagement Manager

1 day ago


Mumbai, Maharashtra, India Lodha Ventures Full time
About Lodha Ventures

Lodha Ventures is a pioneering collective of high-growth businesses, backing ambitious ideas to create category-disrupting ventures. We deploy patient capital with a focus on value creation, empowering independent CEOs and leadership teams.

We're seeking an experienced Referral & Loyalty Program Manager to lead customer referrals & repurchases, focusing on building an elite referral network and loyalty ecosystem that drives sustained customer engagement and deal generation. The ideal candidate will have 7-10 years of experience in loyalty or referral program management, preferably in real estate, luxury retail, or hospitality.

Key responsibilities include developing and executing a loyalty and referral strategy, managing customer journey mapping, coordinating multi-channel communication, and collaborating with internal and external stakeholders to drive program implementation and deal tracking.

The successful candidate will be responsible for achieving set targets of new deals sourced from referrals & repurchases, increasing engagement and program opt-ins across the customer base, maintaining program cost efficiency, and attaining high satisfaction scores post-redemption.

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