Director of Customer Engagement

1 week ago


Mumbai, Maharashtra, India NielsenIQ Full time
About Us

NielsenIQ is a leading global measurement and data analytics company providing insights into consumer buying behavior. We offer the most comprehensive understanding of consumers and markets worldwide, helping businesses innovate and grow.

Our approach combines proprietary NielsenIQ data with other data sources to provide accurate and actionable information. We are proud to be a trusted partner for consumer packaged goods manufacturers/fast-moving consumer goods and retailers globally.

Job Description

We are seeking an experienced Director of Customer Engagement to join our team. In this role, you will be responsible for building strong relationships with key customers and stakeholders, understanding their business priorities, and identifying opportunities to deliver value through our products and services.

As a key member of our customer success team, you will work closely with sales account managers to develop joint business plans, prioritize delivery execution, and ensure alignment within teams at NielsenIQ.

Your primary focus will be on resolving specific customer concerns through autonomous analysis, facilitating strategic business decision-making, and enabling customers to realize the full potential of our products and services.

Key Responsibilities:
  1. Lead Customer Engagement
  • Develop foundational relationships with key customers and stakeholders
  • Gather understanding and expertise on customer business priorities and how that ties up to consumption of NielsenIQ products & services
  • Help identify customer needs and create shared plans with Sales team to deliver outcomes in collaboration with NIQ internal teams
Opportunity & Pursuit Management
  • Plan portfolios of work such as adoption of new NIQ products and services, support programs, and projects in alignment with customer business objectives
  • Capture, communicate, and bring forward recommendations from customer insights team and collaborate with internal teams to help identify growth opportunities
Consumption & Delivery Execution
  • Record and measure product adoption rates for assigned customers and strategize windows of opportunity with Sales team
  • Identify opportunities, questions, and issues shared by customers and propose solutions to address these issues within decided timeframes
Requirements:

To succeed in this role, you will need:

  • 10-15 years' experience in FMCG / Service / Retail industry
  • MBA (desirable)
  • Strong customer focus and proactiveness
  • Excellent oral and written communication skills
  • Ability to articulate thoughts and solutions and express them to customer leadership

We are committed to reflecting the diversity of our clients, communities, and markets within our workforce. If you share our mission and values, we encourage you to apply.



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