Strategic Customer Engagement Manager
1 day ago
We are seeking a highly skilled Strategic Customer Engagement Manager to join our team at Intellectual Capital HR Consulting Pvt. Ltd.
About the Role:
The Strategic Customer Engagement Manager will play a key role in delivering exceptional customer service and driving business growth through effective engagement strategies. This includes handling customer complaints and complex service issues, analyzing customer feedback, and collaborating with cross-functional teams to resolve customer concerns.
Key Responsibilities:
- Customer Support & Issue Resolution: Handle customer inquiries and complex service issues in a professional manner, ensuring timely and satisfactory resolution.
- Process Improvement: Identify areas for improvement in customer service processes and implement enhancements to improve customer satisfaction and loyalty.
- Reporting & Analysis: Prepare and present regular reports on customer service metrics, including response times, resolution times, customer satisfaction scores, and other KPIs. Analyze customer feedback and trends to inform operational decisions and improvements.
- Cross-Functional Collaboration: Work closely with Finance and Sales Teams to stay informed about company offerings, new products, or updates that could impact customers.
Qualifications:
To be successful as a Strategic Customer Engagement Manager, you should have a strong understanding of customer service principles, excellent communication skills, and experience working in a financial services industry. You should also be proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and customer service software.
Estimated Salary: ₹2,50,000 - ₹3,75,000 per annum based on experience and location.
-
Strategic Engagement Manager
3 weeks ago
Mumbai, Maharashtra, India Staffing Solutions Full timeEmployee Engagement Strategy Development:At Staffing Solutions, we seek a Strategic Engagement Manager to develop and implement employee engagement strategies that align with our company values, culture, and goals.This role involves conducting regular engagement surveys, analyzing results, and creating action plans to address gaps.Culture Building...
-
Strategic Engagement Director
1 week ago
Mumbai, Maharashtra, India Quantiphi Full time**Job Description**Quantiphi is seeking a Strategic Engagement Director to lead customer engagements and drive delivery efforts in a B2B environment. As a key member of our team, you will be responsible for managing customer relationships, guiding clients on technology evaluation, and showcasing thought leadership.**Key Responsibilities:**Manage customer...
-
Strategic Portfolio Lead
6 days ago
Mumbai, Maharashtra, India Abakkus Asset Manager Private Limited Full timeJob SummaryWe are seeking a highly skilled Strategic Portfolio Lead to join our team at Abakkus Asset Manager Private Limited. As a key member of our organization, you will be responsible for defining and implementing product strategies that align with our business goals.Responsibilities:Define product roadmaps for PMS, AIF, and RIA platforms, ensuring...
-
Director of Customer Engagement
1 week ago
Mumbai, Maharashtra, India NielsenIQ Full timeAbout UsNielsenIQ is a leading global measurement and data analytics company providing insights into consumer buying behavior. We offer the most comprehensive understanding of consumers and markets worldwide, helping businesses innovate and grow.Our approach combines proprietary NielsenIQ data with other data sources to provide accurate and actionable...
-
Strategic Engagement Manager
1 week ago
Mumbai, Maharashtra, India Crisil Limited Full timeAt Crisil Limited, we are seeking a highly skilled Strategic Engagement Manager to lead our Transaction Banking team. This role offers a unique opportunity to contribute to the growth and development of our business in Powai, Mumbai.Job Overview:We are looking for an experienced professional with strong analytical skills and a proven track record of managing...
-
Strategic Client Engagement Specialist
2 weeks ago
Mumbai, Maharashtra, India House of Quadri Full timeCompany OverviewHouse of Quadri is a dynamic and innovative Mumbai-based company specializing in the design, manufacture, and retail of contemporary lab-grown diamond jewelry in India. As a forward-thinking organization, we are committed to creating a direct-to-consumer (D2C) brand that emphasizes innovation and creativity in our products.Job DescriptionWe...
-
Strategic Market Engagement Specialist
2 days ago
Mumbai, Maharashtra, India Intellectual Capital HR Consulting Pvt. Ltd. Full timeAs a Strategic Market Engagement Specialist at Intellectual Capital HR Consulting Pvt. Ltd., you will play a pivotal role in executing trading orders and fostering strong client relationships.About the RoleThis position requires active engagement with clients, providing them with market insights, trading ideas, and real-time support to inform their trading...
-
Director of Strategic Communications and Engagement
17 hours ago
Mumbai, Maharashtra, India ARPAN Full timeRole OverviewWe are seeking a highly skilled Director of Strategic Communications and Engagement to lead our communications efforts and drive organizational goals. This is a unique opportunity to join ARPAN, a leading organization in the social impact space.
-
Strategic Client Engagement Manager
1 week ago
Mumbai, Maharashtra, India HDFC securities Full timeHDFC Securities is seeking a talented Senior Relationship Manager to join its team. This role offers a unique opportunity to build and maintain strong relationships with clients, drive business growth, and contribute to the company's success.About the Role:We are looking for an experienced professional who can call and trade on behalf of clients,...
-
Mumbai, Maharashtra, India Swift Full timeAbout the RoleWe're a leading global provider of secure financial messaging services, offering innovative solutions to the world's top financial institutions.As a member of our Corporate Office Group, you'll join the Industry Engagement team and collaborate with senior industry experts to drive strategic dialogue and outcomes for our organization. This role...
-
Strategic Product Manager
1 day ago
Mumbai, Maharashtra, India Abakkus Asset Manager Private Limited Full timeAbout UsAbakkus Asset Manager Private Limited is an innovative asset management company that excels in managing public markets and private equity strategies. With a strong presence in India, we offer Alternative Investment Funds, Portfolio Management Services, and Advisory Services for both domestic and global investors.We have grown significantly in just...
-
Mumbai, Maharashtra, India Zeno Health Full timeCompany Overview:Zeno Health is a pioneering organization dedicated to shifting consumer trust towards affordable generic medicines. We are committed to making a material difference in the lives of crores of Indians.Job Title: Customer Engagement ManagerWe are seeking an experienced Customer Engagement Manager to join our team. As a key member, you will be...
-
Customer Engagement Specialist
1 month ago
Mumbai, Maharashtra, India HBS - Hiringlabs Business Solutions Full time**Job Overview**At HBS - Hiringlabs Business Solutions, we are seeking a skilled Customer Engagement Specialist to join our team. As a Telecaller, you will be responsible for engaging with potential customers over the phone in a professional manner.**Key Responsibilities**Utilize excellent communication skills to understand customer requirements and provide...
-
Strategic Sales Growth Manager
3 weeks ago
Mumbai, Maharashtra, India Sapien Strategic Consulting LLP (RISE) Full timeJob OverviewSapien Strategic Consulting LLP (RISE) is seeking a skilled Strategic Sales Growth Manager to drive the growth of our 3 business verticals. The ideal candidate will have a proven track record in sales and business development, with experience in creating target groups, researching details, and generating leads.
-
Strategic Employee Engagement Manager
7 days ago
Mumbai, Maharashtra, India Quantiphi Full timeAbout the RoleWe are seeking an experienced Strategic Employee Engagement Manager to lead initiatives that enhance employee engagement, foster diversity and inclusion, and drive social responsibility programs within our organization.The ideal candidate will create an environment of belonging, plan and execute engagement activities, and lead sustainable...
-
Strategic Brand Development Manager
6 days ago
Mumbai, Maharashtra, India Barcode Entertainment : Strategic Brand Solutions Full timeJob DescriptionWe are seeking a highly skilled Strategic Brand Development Manager to lead our luxury brand segment and drive business growth. As a key member of our team, you will be responsible for developing and executing strategic business plans, building strong relationships with luxury brand clients, and leading a team to deliver exceptional...
-
Customer Engagement Specialist
3 weeks ago
Mumbai, Maharashtra, India StarStruck by Sunny Leone Full timeCustomer Service RepresentativeAt StarStruck by Sunny Leone, we are committed to providing exceptional customer experiences that reflect our brand's commitment to excellence. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and support.Responsibilities:Customer Engagement & Feedback...
-
Strategic Equity Research Professional
3 days ago
Mumbai, Maharashtra, India Augmenta Asset Manager Full timeAt Augmenta Asset Manager LLP, we are seeking a highly skilled Strategic Equity Research Professional to join our team. This role is perfect for individuals who are passionate about the Indian equity markets and want to make a meaningful contribution to our organization.About the RoleThis position will be responsible for conducting in-depth fundamental...
-
Strategic Customer Marketing Manager
1 month ago
Mumbai, Maharashtra, India Diageo Full timeAbout the RoleDiageo is seeking a highly skilled Strategic Customer Marketing Manager to join our team. In this role, you will be responsible for developing and executing customer marketing plans that drive business growth and deliver strong results. Key ResponsibilitiesDevelop and execute customer marketing plans that align with business...
-
Customer Engagement Specialist
3 days ago
Mumbai, Maharashtra, India Savvy Search Full timeAbout the Employer:A well-established automobile dealership recognized for its exceptional customer service and diverse vehicle offerings, providing an engaging and dynamic work environment.Job Summary:As a Telecaller Executive, you'll be responsible for generating leads, scheduling appointments, and promoting the dealership's products and services through...