Customer Engagement Specialist

3 weeks ago


Mumbai, Maharashtra, India StarStruck by Sunny Leone Full time
Customer Service Representative

At StarStruck by Sunny Leone, we are committed to providing exceptional customer experiences that reflect our brand's commitment to excellence. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

Responsibilities:
  • Customer Engagement & Feedback Collection:
    • Contact customers post-purchase to gather honest feedback through product review calls.
    • Engage with customers to understand their experience through customer feedback surveys.
  • Abandoned Cart Follow-Up:
    • Contact customers who have left items in their carts to follow-up and encourage completion of abandoned transactions.
    • Present offers or discounts to incentivize customers to complete their purchases.
  • Order Fulfillment & Coordination:
    • Reach out to customers to verify order details through verification calls.
    • Ensure orders are processed promptly and efficiently.
  • Customer Inquiry Handling:
    • Answer incoming calls and messages related to product details in a timely and professional manner.
    • Assist with addressing and resolving any issues that may arise.
  • Documentation & Reporting:
    • Record customer interactions and order details accurately in Excel.
    • Prepare necessary documentation or communication summaries in Word.
Qualifications:
  • A bachelor's degree or equivalent is preferred but not required.
  • Familiarity with Microsoft Word and Excel is essential for success in this role.
  • Fluency in English and Hindi is a must, with excellent verbal communication skills.
  • Candidates should possess a friendly, attentive, and proactive approach to meeting customer needs.
  • Able to manage multiple tasks accurately and make quick decisions to resolve customer concerns.

We offer a competitive salary range of $40,000 - $60,000 per annum, commensurate with experience, plus benefits and opportunities for career growth and development.



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