Customer Loyalty Platform Manager

1 day ago


Mumbai, Maharashtra, India Capillary Technologies Full time
Engagement Manager Job Description

This role involves close collaboration with the Business Head to manage key clients and ensure world-class service experience. The successful candidate will have full P&L responsibility for customer relationships owned and be tasked with managing and growing existing clients.

A key aspect of this role is understanding and analyzing existing business opportunities to scale it up. This includes initiating and prioritizing projects, tracking business development, cross-selling, and up-selling. Additionally, the Engagement Manager will engage closely with the account management/delivery/implementation training team to determine the best technical implementation methods and execution schedules.

Key skills required include excellent team management and interpersonal communication skills, enabling effective interaction with people at all organizational levels. Networking in the region with prospect/industry and representing Capillary at regional/national events is also essential.

In terms of qualifications, the ideal candidate should have 4-8 years of experience in the retail, digital, CRM/loyalty analytics space, with a proven record of driving results in a high-growth company environment.



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