Global Learning Operations Assistant

5 days ago

Delhi, Delhi, India Boston Consulting Group Full time
Key Responsibilities

Boston Consulting Group is seeking a skilled Global Learning Operations Assistant to join our Learning and Development team.

In this role, you will contribute to the development of Global L&D Operations by actively participating in tasks within a matrix environment. Your responsibilities will include completing assigned tasks accurately and within project deadlines, ensuring timely support to various L&D initiatives. You will also assist in the management of global learning journeys and programs, including participant registration, engagement throughout the journey, and final attendance tracking.

Some key tasks you will perform include:

  • Learning and Support in a Matrix Structure: Develop a strong understanding of Global L&D Operations by actively contributing to tasks within a matrix environment.
  • Task Execution and Deadlines: Complete assigned tasks accurately and within project deadlines, ensuring timely support to various L&D initiatives.
  • Journey/Program Support: Assist in the management of global learning journeys and programs, including participant registration, engagement throughout the journey, and final attendance tracking.
  • Virtual Session Support: Host and manage virtual live sessions, including session setup, welcome participants, presenter introductions, and session closure.
  • Participant Communication: Handle participant inquiries, including cancellations and logistical questions, via ticketing tools and mailboxes, adhering to defined SLAs.
  • Attendance Tracking and Feedback: Monitor attendance, gather feedback, identify areas for improvement, and escalate issues as necessary for continuous program enhancement.
  • Database Management: Maintain the training management system (SABA), tracking program participation, cancellations, and attendance. Liaise with local office coordinators to increase attendance rates.
  • Survey Preparation: Prepare and distribute pre-event and post-event surveys, collect responses, and compile feedback into reports to inform improvements.
  • Program Statistics and Follow-up: Support follow-up activities, including compiling and reporting program statistics to measure success.
  • Training Database Maintenance: Regularly update participant and presenter information in the training database, ensuring accurate tracking of registrations, cancellations, and presenter hours.
  • Communication with Stakeholders: Prepare and send communications to participants and presenters, including detailed briefings on content and session logistics.
Requirements

To be successful in this role, you will need to possess excellent organization and time management skills, with the ability to manage competing priorities effectively. You should also be able to work cooperatively with other team members, displaying a high level of motivation and enthusiasm for tasks. Ideally, you will have exposure to communication tools like Salesforce marketing cloud and be proficient in using computer software, particularly Windows, Word, Outlook, Excel, and PowerPoint.

Further requirements include:

  • Strong customer focus; responsive to queries in a consistent manner and with a sense of urgency.
  • Maintains the highest standards of confidentiality and integrity, ensuring all Boston Consulting Group information is handled securely and responsibly.
  • Undergraduate degree, studies in management, HR, or communications.
  • 2-4 years of relevant work experience, preferred in HR, L&D, Client relationship management or Operations, experience from a professional service firm is a plus.
  • Ideally international experience during studies or professional employment. Awareness of cultural differences and willingness to adapt workstyle to a multi-cultural environment.

Boston Consulting Group is an equal opportunities employer and welcomes applications from diverse candidates.

About Us

Boston Consulting Group is a global management consulting firm that provides business solutions to help organizations achieve their goals. Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses. As a member of our Learning and Development team, you will have the opportunity to work with a dynamic group of professionals who are committed to helping our clients succeed.

This role is a great opportunity for someone who is passionate about learning and development, and who is looking to join a leading global consulting firm.

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