Global Learning
2 weeks ago
Boston Consulting Group is seeking a skilled Global Learning & Development Operations Assistant to join our team. As a key member of our operations team, you will oversee the orchestration of global programs and learning journeys. Your primary responsibility will be to support the development and delivery of our global learning initiatives, ensuring seamless execution and high-quality participant experiences.
KEY RESPONSIBILITIES- Develop a strong understanding of Global Learning & Development Operations by actively contributing to tasks within a matrix environment.
- Complete assigned tasks accurately and within project deadlines, ensuring timely support to various L&D initiatives.
- Assist in the management of global learning journeys and programs, including participant registration, engagement throughout the journey, and final attendance tracking.
- Host and manage virtual live sessions, including session setup, welcome participants, presenter introductions, and session closure.
- Handle participant inquiries, including cancellations and logistical questions, via ticketing tools and mailboxes, adhering to defined SLAs.
- Monitor attendance, gather feedback, identify areas for improvement, and escalate issues as necessary for continuous program enhancement.
- Maintain the training management system (SABA), tracking program participation, cancellations, and attendance. Liaise with local office coordinators to increase attendance rates.
- Prepare and distribute pre-event and post-event surveys, collect responses, and compile feedback into reports to inform improvements.
- Support follow-up activities, including compiling and reporting program statistics to measure success.
- Regularly update participant and presenter information in the training database, ensuring accurate tracking of registrations, cancellations, and presenter hours.
- Undergraduate degree, studies in management, HR, or communications.
- 2-4 years of relevant work experience, preferred in HR, L&D, Client relationship management or Operations, experience from a professional service firm is a plus.
- Experience with working in a virtual environment is a plus.
- Ideally international experience during studies or professional employment. Awareness of cultural differences and willingness to adapt workstyle to a multi-cultural environment.
A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the operations team that oversees the overall orchestration of global programs and learning journeys. As a complex matrix structured organization, you may also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in the Regional L&D teams.
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