Global Operations Strategist
2 days ago
We are seeking a highly experienced Business Head to lead our clients global transformation initiative. This is a unique opportunity to drive strategic growth, innovation, and operational excellence.
About the Role:- Develop and implement a comprehensive strategy for the Global Capability Center (GCC) that aligns with global objectives.
- Oversee critical business processes such as Finance, Accounting, Human Resources, Procurement, IT Services, Customer Support, and Analytics.
- Implement best practices and continuous improvement methodologies like Lean Six Sigma to enhance process performance.
- Strategic Planning & Execution:
- Formulate a comprehensive strategy for the GCC that aligns with global objectives and drives business growth.
- Identify and prioritize key processes to be transitioned to the GCC ensuring seamless integration.
- Process Integration and Optimization:
- Oversee Critical Business Processes:
- Lead the centralization and management of processes such as Finance & Accounting, Human Resources, Procurement, IT Services, Customer Support, and Analytics.
- Ensure these processes are optimized for efficiency, cost-effectiveness, and quality.
- Oversee Critical Business Processes:
- Operational Excellence:
- Implement Best Practices:
- Introduce industry-best practices and continuous improvement methodologies like Lean Six Sigma to enhance process performance.
- Technology Enablement:
- Leverage emerging technologies such as automation, AI, and data analytics to innovate and streamline operations.
- Implement Best Practices:
- P&L Responsibility:
- Manage the GCC's financial performance including budgeting, forecasting, and financial reporting.
- Drive cost optimization initiatives without compromising service quality.
- Build a High-Performing Team:
- Recruit, develop, and retain top talent across various functions.
- Foster a culture of excellence, collaboration, and innovation.
- Professional Development:
- Promote continuous learning and provide opportunities for professional growth and mentorship.
- Global Collaboration:
- Work closely with global functional leaders to understand process requirements and ensure alignment.
- Serve as a key liaison between the GCC and corporate headquarters.
- Ensure Regulatory Compliance:
- Adhere to all local and international regulations, company policies, and industry standards across all processes.
- Implement Robust Risk Management:
- Identify potential risks in process transitions and operations, developing strategies to mitigate them.
- Drive Digital Transformation:
- Champion initiatives that incorporate digital solutions to enhance efficiency and effectiveness across all GCC processes.
- Process Reengineering:
- Continuously assess and reengineer processes to achieve operational excellence and exceed global benchmarks.
- MBA or equivalent advanced degree from a reputable institution.
- Industry Expertise:
- Minimum of 20 years of progressive experience in a multinational corporation.
- Proven track record in setting up and managing large-scale operations or GCCs.
- Process Management:
- Extensive experience in overseeing diverse business processes such as Finance, HR, IT, Procurement, and Customer Service.
- Strategic Leadership:
- Demonstrated success in strategic planning, operations management, and team leadership.
- Innovation:
- Experience in driving digital transformation and implementing technology solutions to optimize processes.
- Strategic Visionary: Ability to develop and execute long-term strategies that align with global objectives.
- Exceptional Leadership: Strong ability to inspire, motivate, and manage large cross-functional teams.
- Process Excellence: Deep understanding of process optimization methodologies and tools.
- Financial Acumen: Proficiency in financial management with P&L responsibility.
- Global Mindset: Experience working in a multicultural environment and collaborating across borders.
- Technological Savvy: Knowledge of emerging technologies and their application in business processes.
- Excellent Communicator: Strong interpersonal and communication skills with the ability to influence stakeholders at all levels.
Our client is a globally recognized industry leader committed to innovation, excellence, and customer satisfaction.
This is an exceptional opportunity to join a forward-thinking organization that values diversity, innovation, and excellence.
The role offers a competitive salary package between ₹1.2 Crores to ₹2.0 Crores per annum, attractive bonuses, and comprehensive benefits.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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