Customer Experience Manager

3 weeks ago


Gurgaon, Haryana, India VMock Full time
About the Role

VMock is seeking a highly skilled Client Success Manager to join our team. In this role, you will be responsible for establishing and maintaining positive client relationships from an operational and strategic perspective.

You will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload. Key responsibilities include owning post-sales account management and communication for key accounts across the globe, liaising with university and/or non-university partners to build strong partnerships, and driving the customization of VMock's offerings as per client requirements.

What You Will Do:

  • Manage key accounts across the globe, focusing on client satisfaction and revenue growth.
  • Liaise with partners to build strong relationships and gather requirements for client success.
  • Work closely with product teams to drive customization and adoption of VMock's offerings.
  • Forecast and track key account metrics to inform success plans and drive revenue growth.
  • Deliver product demos, explain value propositions, and manage client expectations.
  • Develop technical domain expertise and formulate strategies to drive user engagement.
  • Play a key role in revenue and retention by managing assigned accounts and identifying cross-sell/up-sell opportunities.

Requirements:

  • Master's degree from a top-tier institute/university.
  • 3-5 years' experience in supporting or managing clients, preferably in a web-based SaaS environment.
  • Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure.
  • Strong interest in learning and crafting technology products and solutions.
  • Prior experience in geographies like the US or Europe preferred.
  • Excellent communication and presentation skills to articulate technical and financial points.
  • Strong technical skills and capabilities to understand business applications, analytics, and platform technologies.
  • Ability to develop expertise in new emerging technologies.

What We Offer:

VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We offer a fast-paced culture that is a great fit for anyone looking to make a mark through their work to create impact globally while working with high-caliber team members. We have offices in Gurugram and Chicago.



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