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Customer Experience Ambassador

1 month ago

Gurgaon, Haryana, India EXLY Full time
About Exly
We are a cutting-edge SaaS company revolutionizing the way Coaches & Trainers operate. Our mission is to empower them to streamline their operations, enhance productivity, and achieve their business goals more efficiently.

Job Overview
This role is an excellent opportunity for someone who is passionate about customer success and growth. As a Customer Experience Ambassador, you will be responsible for helping our customers maximize the value they get from our platform.

Key Responsibilities
  • Understand customer's business needs and provide tailored solutions using Exly's offerings.
  • Sustain Exly's growth by ensuring retention of our valued customers.
  • Provide unique insights based on customer interactions to support product development.
  • Setup processes and systems for customer support.
  • Handle and resolve customer requests and complaints efficiently.

Requirements
  • Excellent interpersonal skills with the ability to form strong relationships.
  • Experience in setting up customer success systems and processes.
  • Analytical skills to identify root cause of issues and fix problems systematically.
  • Active listening skills.
  • Self-driven and proactive individual.

Benefits
  • Work with a team that is using technology to solve exciting and challenging problems.
  • A high ownership environment with opportunities for career growth.
  • Flexible working hours.
  • Collaborative culture.
  • Vibrant and entrepreneurial work environment.
  • Healthcare insurance.

Salary Estimate
$60,000 - $80,000 per annum