Customer Service Ambassador

2 weeks ago


Gurgaon, Haryana, India Genpact Full time
Job Summary

We are seeking a highly skilled Customer Service Ambassador to join our team at Genpact. As a key member of our operations, you will be responsible for providing exceptional customer service and resolving disputes in a timely and professional manner.

This is a fantastic opportunity to work with a leading global professional services firm and contribute to the success of our clients.

In this role, you will be working in a dynamic 24/7 environment, handling inbound phone calls from customers and resolving their inquiries efficiently. You will have the opportunity to work on complex transactions, analyze customer spending patterns, and identify areas for improvement.

To be successful in this role, you will need to possess excellent communication skills, both written and verbal, and be able to compose accurate and concise responses. You should also have strong problem-solving skills, attention to detail, and be able to work effectively in a team environment.



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