Customer Service Ambassador

2 weeks ago


Gurgaon, Haryana, India Accor Full time
About Accor

We are a leading hotel company with a diverse portfolio of brands across the globe. Our mission is to provide exceptional hospitality experiences that exceed our guests' expectations.

Salary Information

The estimated salary for this role is $40,000 - $60,000 per year, depending on experience and qualifications.

Job Description

Primary Responsibilities:

  • Deliver outstanding customer service in accordance with departmental standards and procedures.
  • Manage tables effectively, ensuring prompt service and maintaining high standards of cleanliness and presentation.
  • Greet patrons warmly upon arrival and ensure they feel welcome throughout their dining experience.
  • Upsell and promote food and beverage offers to maximize sales revenue.
  • Assist with daily operations, including cleaning and restocking as needed.
  • Report any incidents or complaints to management promptly.
  • Cross-train with other outlets during peak times or when required.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree in Hotel Management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and adaptability skills.
  • A passion for delivering exceptional customer service.
Benefits

As a member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The chance to work with a global leader in the hospitality industry.
Why Work at Accor?

We offer a dynamic and inclusive work environment that values diversity and innovation. Our employees are passionate about delivering exceptional experiences and making a lasting impact on our guests' lives.



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