Customer Service Ambassador
3 weeks ago
About Us - King's College UK, Gurugram is an esteemed international school renowned for its academic excellence. Our comprehensive curriculum fosters holistic development, intellectual growth, and inspires individuals to reach their full potential.
The Role - As a Customer Service Ambassador, you will serve as the primary point of contact for visitors and callers, providing a warm welcome and efficient assistance. You will be responsible for maintaining a professional demeanor, building strong relationships with stakeholders, and ensuring seamless communication within the school community.
Key Responsibilities:
- Greet visitors, answer phone calls, and respond to inquiries in a courteous and professional manner.
- Maintain a clean and welcoming reception area, ensuring it reflects positively on our institution.
- Manage visitor logs and appointments efficiently, utilizing your organizational skills to ensure timely scheduling.
- Assist with administrative tasks, including mail distribution, data entry, and other support functions.
- Collaborate with staff members to facilitate effective communication and ensure a cohesive team environment.
Requirements:
We seek a highly skilled and experienced professional with a Master's Degree in any subject. A minimum of 5 years of experience in customer service or front desk roles is required. Your proficiency in Microsoft Office and reception management software will be essential in delivering exceptional results.
Necessary Qualities:
You will need to possess strong communication and interpersonal skills, along with a professional demeanor and a welcoming attitude. These qualities will enable you to build trust and rapport with our diverse community, ensuring a positive experience for all.
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