Customer Support Ambassador

2 days ago


Gurgaon, Haryana, India What's Up Wellness Full time

About Us

What's Up Wellness is a fast-growing company aiming to simplify and enhance the world of wellness.

We believe that healthy choices are key to true happiness, which is our core mission. To achieve this, we strive to make better nutrition easily accessible to people's daily lives through our innovative approach.

We're passionate about the work we do and on the hunt for a like-minded individual to join our ambitious team as a Customer Support Ambassador.

This role involves consistently achieving elevated levels of customer satisfaction and ensuring customers' delight through efficient communication and problem-solving skills.

The ideal candidate will have 1-2 years of experience in a similar CS role and possess strong communication skills, including active listening and clear articulation.

A strong proficiency in CRM software and ability to multitask, manage time, and prioritize tasks effectively are essential for this position.

Responsibilities:

  • Respond to customer queries in a timely and accurate manner via phone, email, or chat.
  • Monitor customer complaints on various platforms and provide assistance.
  • Use CRM software to efficiently manage customer interactions.

Key Qualifications:

  • 1-2 years of experience as a Customer Support Specialist or similar CS role.
  • Familiarity with the Ecommerce industry is a plus.
  • Strong communication and problem-solving skills.
  • Ability to multitask, manage time, and prioritize tasks effectively.

Benefits:

  • Estimated Salary: ₹8,00,000 - ₹12,00,000 per annum (depending on qualifications and experience).
  • Monday fixed off (split week off).
  • Work from office location - Sohna Road, Gurgaon, sector 47.


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