Brand Image Ambassador
5 days ago
A pivotal role in enhancing brand image and creating strong connections with customers.
Key Responsibilities:
1. Customer Engagement Strategist: Engage directly with customers, promoting the brand's values, products, and mission.
2. Social Media Community Manager: Develop and grow an exclusive Facebook community by sharing updates, content, and interacting with members to foster a sense of belonging.
3. Content Collaborator: Work with the marketing team to deliver engaging content for social media platforms, newsletters, and community groups.
4. Feedback Analyst: Collect customer feedback on their experience, products, and suggestions, and share insights with relevant teams to improve offerings and customer satisfaction.
5. Loyalty Program Developer: Develop and implement strategies to strengthen customer relationships, including personalized communication, exclusive offers, and loyalty initiatives.
6. Brand Advocate: Identify and nurture loyal customers to become brand ambassadors who actively promote LDU within their networks and online communities.
7. Data Insights Specialist: Analyze customer interactions and feedback to create actionable reports on trends, concerns, and opportunities for growth.
8. Customer Experience Manager: Interact with customers across channels to gather insights, address queries effectively, and enhance their overall experience with the brand.
Requirements:
- Bachelor's degree in business, marketing, or a related field (preferred).
- Experience in customer service, brand management, or marketing, preferably in e-commerce or fashion industry.
- Strong communication and interpersonal skills, customer-centric and brand-focused mindset.
- Creativity in developing community and customer engagement strategies.
- Proficiency in social media management and CRM tools.
- Passion for fashion and understanding women's fashion trends and preferences.
Compensation:
Estimated salary INR 3,00,000 - 4,00,000 per annum, depending on experience and qualifications.
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