Customer Experience Ambassador
1 day ago
Gabit is a cutting-edge health and wellness platform that empowers individuals to live healthier, happier lives. Our mission is rooted in the interconnectedness of health, leveraging science-backed solutions across key pillars: nutrition, fitness, sleep, mental wellness, and skincare.
As a pioneering force in personalized health, we offer tailored nutrition and fitness programs to help users achieve their health goals, such as weight loss and managing chronic conditions like pre-diabetes, diabetes, and gut health. Our comprehensive approach includes fitness wearables and science-backed skincare products, ensuring users upgrade their overall well-being.
About the Role:
We're seeking a highly skilled Customer Experience Ambassador to decode customer needs and provide bespoke solutions. This role involves delivering exceptional experiences throughout customers' health journeys, fostering strong relationships with our user base while ensuring seamless interactions.
A typical day would involve:
- Collaborating with cross-functional teams to ensure cohesive customer experiences
- Managing user queries across various platforms – email, chat, call, and social media
- Providing accurate information on products, services, pricing, and promotions
- Responding promptly to customer inquiries via phone, email, and live chat
- Investigating and resolving customer issues efficiently
- Communicating solutions clearly and concisely
- Familiarizing yourself with company offerings for informed customer responses
The Ideal Candidate Possesses:
- Excellent communication skills
- A customer-centric attitude
- The ability to remain calm and composed in challenging situations
- Strong problem-solving skills and the capacity to think critically
Salary Estimate: $65,000 - $85,000 per annum
Join us in shaping the future of health and wellness by applying for this exciting opportunity
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