Customer Experience Ambassador

1 week ago


Gurgaon, Haryana, India American Express Full time

American Express is a leading provider of payment solutions, and as a Customer Experience Ambassador, you will play a vital role in delivering exceptional service to our high-net-worth clients.

With 3-5 years of experience in customer service, travel sales, and hotel/concierge services, you will be responsible for providing personalized recommendations and solutions to meet the unique needs of our premium customers.

You will have a good understanding of luxury travel and lifestyle products, services, and value propositions, as well as excellent time management and workload management skills.

The ideal candidate will have a graduate degree with excellent oral and written communication skills in English, and proficiency in MS Office suites, including Excel, Word, PowerPoint, and Access.

We offer a competitive base salary of around $80,000 per year, plus bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, and flexible working arrangements.

This role requires strong problem-solving skills, knowledge of fares and ticketing, and expertise in GDS platforms such as Amadeus and Sabre.

As a Customer Experience Ambassador, you will be part of a global and diverse community of colleagues who are committed to delivering the world's best customer experience every day.



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