Customer Experience Representative

2 weeks ago


Gurgaon, Haryana, India Jones RecruitZo Full time

About the Role:

As a Customer Experience Representative at Jones RecruitZo, you will play a crucial role in providing exceptional support to our clients. This position requires an enthusiastic and driven individual who is able to respond to customer queries in a timely and accurate manner, making customers feel at ease and confident that we have their back.

Your Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Identify customer needs and provide a 360-degree experience
  • Participate in blended processes, including inbound and outbound calls, chats, or emails as required
  • Handle escalations of all types and nature
  • Manage Ecommerce channels
  • Achieve individual and team targets
  • Deliver high-quality customer care in attitude, approach, and resolution

Requirements:

  • A competitive salary with monthly and annual incentives
  • Proficiency in English and Hindi languages
  • Excellent knowledge of MS Office, Excel, and PowerPoint
  • Fast learner with passion for sales and negotiation techniques
  • Self-motivated with a results-driven approach

What We Offer:

In this exciting opportunity, you will be part of a dynamic team that values customer satisfaction and employee growth. With a comprehensive benefits package, you will enjoy a great work-life balance and continuous learning opportunities.

Earning Potential: Based on location and performance, the estimated annual salary range for this position is ₹600,000 - ₹900,000 (approximately $8,000 - $12,000 USD). However, your actual compensation may vary based on individual performance and company policies.



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